This incident has been resolved. The affected server has been restored and incoming device data is being processed normally again. The backlog that accumulated during the outage has been processed, and device data is up to date in the platform. We apologize for the inconvenience.
Posted Jul 17, 2026 - 15:20 UTC
Monitoring
The affected server has been restored and incoming device data is being processed again. Our team is working through the backlog that built up during the outage, so some recent device data may still appear with a delay. We are monitoring the recovery to confirm full stability.
Posted Jul 17, 2026 - 14:54 UTC
Identified
We have identified the issue as a hardware failure affecting one of our data-processing servers. Recent data from tracking devices is currently not being processed while our team works to restore service. Login and historical data are not affected.
Posted Jul 17, 2026 - 14:49 UTC
Investigating
We’re currently experiencing delay in processing the incoming data from devices. As a result - data from devices in the Platform (portal, mobile applications, API) appears with some delay. Our team is working to fix the problem as soon as possible.